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32459 Schoolcraft, Livonia, MI 48150 PH 734-427-0999   FAX 734-943-6157

Owner and Tenant Frequently Asked QuestionsTENANT FAQ
  1. Once we've seen the property, what is the next step?
  2. How much are the required deposits?
  3. How is my application processed?
  4. Are application fees refundable?
  5. What if more than one person applies for the same property?
  6. What happens after our application is approved?
  7. What if I change my mind after the deposits have been paid?
  8. What do I need to do before moving in?
  9. What are reasons my application may be denied?
  10. What if I decide to sell my rental property? Can you assist me?
    What should we do when we find a property that we like?

    Our policy is that we would like prospective tenants to preview the property, and then contact our office at 734-427-0999 to make arrangements to view the interior of the property with one of our agents. If the property is still occupied, we request that you do not disturb the current tenants when you preview the property.
  1. Once we've seen the property, what is the next step?

    Applications must be submitted to our office. These can be obtained from the agent when you view the property, picked up at our office, or downloaded from our website. Everyone 18 and over must fill out an application. Application fees are $40.00 for each individual applicant: $50.00 for applicant and spouse. When you fill out an application, a copy of a photo ID and Social Security card is required for each applicant as well as proof of income and a letter for any derogatory credit.
  1. How much are the required deposits?

    Security Deposits are equal to one months rent, and 1.5 one months rent if a modified approval is necessary. Pet deposits are $250 per pet and are non refundable.
  1. How is my application processed?

    Credit checks are run on each applicant. Legal background search and prior landlord references will also be checked. Employment may be verified if necessary. Prospective tenants are responsible for checking on the status of their application.
  1. Are application fees refundable?

    The application fee is only refundable if we do not process your application.
  1. What if more than one person applies for the same property?

    Multiple applications will be accepted on properties. The most qualified applicant will have first option to rent the property. In the event applicants are equally qualified, the applicant who scheduled an appointment first will have priority. We will attempt to offer approved applicants another property within our inventory.
  1. What happens after our application is approved?

    Once you are approved, you will have 24 hours to pay a deposit to remove the property from the market and reserve it for you. Pet deposits, First months rent and any other amounts due will be due by cashiers check only four business days before move in
  1. What if I change my mind after the deposits have been paid?

    If you change your mind once the deposits and fees have been paid, your deposits will be prorated for the amount of time that it takes to find another tenant. Your deposit will be forfeited for any cancellation within 10 days of a move in date.
  1. What do I need to do before moving in?

    The lease/rental agreement will need to be signed by all lessees. Rent will be due prior to picking up the keys. If you are not moving in on the 1st of the month, the first month's rent will be pro-rated. Utilities which the tenant is responsible for (gas/propane/water or electric) must be transferred to the tenants name, and proof of this transfer is required.
  1. What are reasons my application may be denied?

    Reasons for denial include:
    Misrepresentation of information on the application
    Previous landlord report of non-compliance activity including, but not limited to,
    disturbance of neighbors peaceful enjoyment
    reports of drug or other illegal activity
    damage to property beyond normal wear and tear
    unauthorized persons or pets on property
    failure to give proper notice when vacating
    previous landlord is disinclined to rent to you again for any reason pertaining
    to behavior of yourself, pets or guests.
    Repeated violations when residing in a community with CCR's, HOA's or any
    other form of Rules and Regulations.
    Any outstanding monies due to previous landlords and/or utility companies.
    If you were convicted in the last five (5) years of any crime which may be
    considered a threat to property or residents peaceful enjoyment of premises.
    Stellar Managing Partners has zero tolerance for drugs. No illegal drugs of
    any kind are permitted on the property. Residents will be required to sign the
    Drug Free Lease Addendum.
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  1.
    Michigan Residential Landlord Tenant Act?
How do you find tenants for my property?
  1. How do you screen for good tenants?
  2. What happens to the tenant's security deposit?
  3. Who collects the rent?
  4. Can SMP pay my HOA fees, mortgage payments or other recurring monthly bills?
  5. What happens if the tenant is late or doesn't pay the rent?
  6. How do you handle maintenance calls from tenants?
  7. What about pets? Do I have to accept pets?
  8. Do you perform physical inspections on my home?
  9. What if I decide to sell my rental property? Can you assist
  1. We handle all inquiries and use a variety of methods to advertise your rental in print and website advertising where we can highlight room size dimensions and interior and exterior photos of your property.

  2. Select internet marketing has become our most effective source of advertising bringing in about 60%-75% of our tenants.  We promote your home with pictures and description of features making it easy for military families and individuals from around the world moving to the Metro Washington area to contact us by phone or email.

  3. We also offer and promote having prospective tenants come to our Rental Open Houses.  If you ask you probably won't find many management companies using this proven method of introducing prospective tenants to your property.  Most tenants would have a difficult time employing an agent to show them rentals, so we make it easy for them to find your rental home through our advertising.
  • How do you screen for good tenants?
  • We assess a tenant's background credit report and look at past rental history.  From credit reports and other required documentation to process our rental applicants; we analyze income and current revolving balances to determine real disposable income towards affordability.  These are a few of our proprietary methods to determine an overll credit risk profile.
  • What happens to the tenant's security deposit?
    All security deposits are to be placed in a separate escrow account where they should remain until the tenant moves out.  We perform a separate "move-in" inspection and "move out" inspection report noting the condition of your property when a lease terminates.  Any damage above normal "wear and tear" is noted and deducted from the deposit and refunded within 30 days at the end of their tenancy as required by their lease.
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  • Who collects the rent?

    Stellar Managing Partners collects all rental payments.  Disbursement of any residual funds is paid provided we have received payment from your tenant usually by the 7th of the month.  We employ a full time professional accounting manager who uses specialized property management accounting software to assure your monthly statement will be complete and accurate.
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  • What happens if the tenant is late or doesn't pay the rent?

    According to our leases, your rent is due on or before the third of the month and is considered late if we do not receive the rent by the fifth of the month.  If rent is considered late, a letter is automatically generated from your account to the tenant stating that he or she must make payment immediately or our strict guidelines for collecting rent will take place which include prompt legal procedures.
  • How do you handle maintenance calls from tenants?

    We have favorable relationships with our maintenance contractors who assist us in making quality repairs at reasonable prices because of the many properties we manage in the metro area.  According to our management agreements we need your approval for any non-emergency repairs that exceed $200.  We're available 24/7 for maintenance concerns or emergencies.  Tenants can access our pagers after hours for any emergency calls.
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  • What about pets? Do I have to accept pets?

    No you don't, but this is what we suggest so you don't lose a very large group of otherwise credit worth renters having pets is consider accepting pets on a "case by case" basis with an additional deposit.  In any event you don't have to accept pets or smokers.
  • Do you perform physical inspections on my home?

    We inspect the exterior and interior of your property every 6 months and mail your report at no extra charge.  That means for every new tenant that moves in to your property we perform an initial "move-in" condition report, followed up with property inspections at least every 6 months until that tenancy ends with our "move-out" inspection report.  Your personalized reports include checking exterior landscape, walkways, doors, screens, gutters, paint/trim and interior floors, walls/ceilings, lights/fans, electrical outlets, plumbing fixtures/HVAC filters, smoke detectors with additional remarks if necessary.  Besides smoke detectors, we recommend carbon monoxide detectors for rental houses using gas utilities and fireplaces.  Our leases require Tenants to be responsible for maintaining replacement of furnace filters, batteries for smoke and carbon monoxide detectors, gutter cleaning, and clearing of all drains. Quarterly inspections are also available.
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